TERMS AND CONDITIONS

1. GENERAL
1. "We" are Field Medical Ltd, a company registered in England and Wales a privately-owned company with our registered office at Field Medical Ltd, Ringdale, Dunns Lane, Dordon, B781RS and our registered company number is 14908892.
2. "You" are the customer who has accessed our website fieldmedical.uk or called our telephone number and intends to place or has placed an order for our Product(s).
3. These terms and conditions along with our Privacy Policy (together, the "Terms") apply throughout our website and during any telephone call or written correspondence between you and us. If there is any conflict between these Terms and any terms or conditions found elsewhere on our website, or in any written or verbal communication between you and us, these Terms shall prevail.
4. You may purchase Products for yourself (and create a personal account “Account” at my.Field Medical.com) or you may purchase certain Products for you and/or other people. The person who is taking the test must agree to our terms and conditions.
5. When creating an account or taking a test you must provide us with certain personal information – including your full name, address, gender and date of birth. Name and date of birth are standard means of identifying biological samples at our partner laboratories.
6. You must be at least 18 years old to purchase and a Product and to provide a sample for testing.
7. You may only use Products within the our agreed locations. We will only provide phlembotomy services to addresses agreed in advanced.
8. Test results and comments or interpretation provided by us in relation to those results are for the purposes of information only. They may provide a guide to help you understand your health but do not, and are not intended to, constitute a clinical diagnosis. This service is not a substitute for proper medical investigation and advice and we do not provide clinical or diagnostic services in relation to the tests. Our comments are based on information available to us at the time, and this information may be insufficient to gain a complete understanding of your health or a particular condition you may be suffering from. If you have any concerns regarding your health or your test results you should discuss them directly with your GP or a doctor.
9. Based on the results of your test(s) and/or other information that you have provided to us, we may recommend that you purchase a follow-up test or that you see your GP for further investigation or both. You agree that you are solely responsible for acting on such guidance and that Field Medical Ltd accepts no liability in the event you choose not to do so.
10. For certain tests, you may opt for test results only, in which case our doctors will not provide any comment or interpretation to accompany your results. By choosing this service you agree that you will share any test results that are outside of the normal range with your GP or a qualified medical professional. You further agree that Field Medical Ltd shall not be liable in any way for your failure to do so.
11. Contacting us
11.1. If you wish to contact us for any reason, including cancelling a Contract (as defined in clause 4.2 below) or to make a complaint, you can contact us by 07718150116 or E-mail: fieldmedicalltd@gmail.com
11.2. When contacting us we will ask you to verify your personal details in order to validate your identity and protect your data.
11.3. If we need to contact you we will do so by e-mail, phone or occasionally by letter using the contact details you provide to us in your order. By providing us with your contact details you give us your consent to contact you about the service we provide and Products (as defined in clause 2.4 below) you have bought or enquired about. If necessary we may leave you a message. We will send test results to you by email unless you expressly ask us not to do so. On rare occasions we may need to contact you about your results if they indicate that you require urgent medical attention. It is important that your contact details are correct and it is your responsibility to ensure that they are kept up-to-date.

2. OUR PRODUCT

1. We provide a service whereby you can order a medical test either online or by telephone. 
2. Our phlebotomist home visit service will also use nurses and qualified phlebotomists.
3. You will then send your sample to a partner laboratory of Field Medical ltd to process the test you have ordered. We will send your sample to the laboratory using a Royal Mail Tracked service. 
4. The results of your test(s) and any accompanying interpretation by a doctor will be sent by either email or post depending on your preference.
5. We may contact you by telephone, SMS message or email regarding your sample and test results if necessary.
6. Clauses 2.1 to 2.7 (inclusive) together make up the product that we are providing to you ("Product"). The Product will be deemed to be delivered to you once your test results have been made available as set out in clause 2.4.
7. Some of the tests sold by Field Medical are specialist pathology tests. You agree that you are solely responsible for selecting tests and that any tests you do purchase from Field Medical are suitable for you and their intended purpose. If in doubt please talk to your doctor or a qualified medical professional.

3. MEDICAL QUESTIONNAIRE AND HOW WE USE YOUR PERSONAL INFORMATION

1. To enable us to effectively provide the Product you are given the opportunity to complete a short medical questionnaire in your Account. The medical questionnaire asks for information about your medical history, lifestyle, family health history and gender-specific details. You are also given the option to provide details of symptoms you may be suffering or other medical or lifestyle information you feel may be relevant to the test at the time you place an order or activate a test.
2. It is not compulsory to provide this information but it may assist us to provide a more relevant interpretation of your test results.
3. Except as set out below, any information that is collected from the medical questionnaire and/or the test results will be used solely in relation to the Products you have purchased from us. By placing an order you give us your consent to pass any and all relevant information about you on to our partner clinics and laboratories (which may be located in countries outside of the EU) and/or to our employees and agents for the purposes of preparing your sample and analysing and interpreting the results. We may use your information for our own business analysis, product development and marketing purposes and may pass information about you to third parties engaged by us under a duty of confidence to assist us in these tasks. We will not sell or pass on your personal information to third parties to enable them to contact you directly or market their products or services to you. Your information may also be used, on an anonymous basis, by us and third parties engaged by us for the purpose of scientific research or examining aggregate medical or clinical trial data. Your data may be shared with Public Health England (PHE) and/or your local health protection team in accordance with the Health Protection (Notification) Regulations 2010 if your test result detects a notifiable disease. These diseases include but are not limited to acute infectious hepatitis, measles, mumps, rubella, tuberculosis and whooping cough.
4. None of your personal information will be passed on to your doctor or any other third party, other than for those reasons set out in clause 3.3.
5. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our privacy policy as it includes important terms which apply to you.

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

1. Our website or telephone booking service will guide you through the steps you need to take to place an order with us. 
2. Payment must be received in full in cleared funds prior to us processing your order. Once payment is received, we will confirm our acceptance to you by sending you a confirmation email ("Booking Confirmation"). The contract between us will only be formed on the date we send you the Booking Confirmation (the "Contract").
3. If for any reason, we are unable to perform a test you have ordered, we will inform you by email or by phone and will not send an Booking Confirmation. If you have already paid for the test we will refund you the full amount within 10 working days. A working day is any day other than a Saturday, Sunday or public holiday in the UK ("Working Day").
4. By purchasing a test and sending a sample to one of our laboratories you are giving Field Medical.com and its partner laboratories your informed consent to perform the tests you have ordered.

5. HOW TO PAY

1. You may pay for Products using a debit or credit card, bank transfer or cash payment to the phlebotomist at time of test. 

6. PRICE OF PRODUCTS AND DELIVERY CHARGES

1. The price of the Products is as quoted on our website at the time you submit your order.
2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
3. The price of a Product includes VAT at the applicable current rate chargeable in the UK for the time being.

7. Booking

1. After your payment has been processed and you have received an Booking Confirmation we will process your order within 2 working days. A working day is any day other than a Saturday, Sunday or public holiday in the UK ("Working Day"). 
2. We will contact you by telephone or email to arrange an appointment time and location.
3. When we process your order we will send you an email to confirm this, and this email will include important information about your test. It is your responsibility to ensure that you have read and understood this information before you proceed to take your sample.  Field Medical accepts no liability if you do not follow the instructions supplied in this email.

8. SAMPLES AND TEST RESULTS

1. Any sample you send (whether it is blood, tissue, bodily fluid, or other biological sample) to one of our laboratories for analysis will be analysed only in relation to the test or tests that you have ordered.
2. Certain tests require you to fast for a minimum period prior to collecting a sample, refrain from consuming alcohol beforehand, take your sample at a certain time of day, or prepare in other specified ways. We will provide you with clear instructions if you order a test with special sample requirements and it is imperative that you follow these instructions carefully to ensure reliable test results. If you do not follow these instructions, Field Medical will not be responsible for any impact to your results.
3. Our tests require a venous blood sample to be taken by a qualified phlebotomist. When ordering these tests, you will be given the instructions for arranging a home phlebotomy appointment.
4. Home phlebotomy visits, once confirmed to you, cannot be cancelled without incurring a charge. They may be rearranged with sufficient notice - at least 48 hours before a visit is due to commence. Please ensure you are at home at the agreed time or you will be liable for cancellation charges and/or further costs to rebook your visit. The home phlebotomist service will contact you within 48 working hours of your order being processed and will aim to provide an appointment within 5 Working days. We cannot guarantee that we will always meet this timeframe. Due to phlebotomist availability within your area, accommodating your sample instructions (e.g. test must be taken in the morning), and meeting your availability it may only be possible to give you an appointment time which is beyond 5 Working days.
5. Occasionally the laboratories are unable to test samples sent to them. This may be because the amount collected is insufficient for full analysis, the sample has deteriorated or clotted or because it has haemolysed (where red blood cells damaged during sample collection leak their contents into the surrounding plasma). If the laboratory cannot test your sample, we will arrange for a repeat test  free-of-charge or offer you a refund either full or partial depending on test results affected. 
6. Occasionally we maybe unable to obtain a sample (no visible veins for phlebotomy).If we are unable to obtain your blood sample, we will arrange for a repeat visit free-of-charge or offer you a refund either full or partial depending on test results affected. 
7. Every test on our website has a corresponding turnaround time which is an estimate of the time it will take for your sample, once received by the laboratory, to be tested and the test results made available to you by email. It is an estimate only and is stated in Working Days. It is not binding on us and we do not guarantee that test results will be available in the published Turnaround Time. If you purchase multiple tests in one order we may, in certain circumstances, make results available to you only when the results of all tests have been received from the laboratory. The longest Turnaround Time for all of the tests ordered will apply in this case.

9. CANCELLATIONS AND REFUNDS

1. You may cancel your order up to 48 hours before your appointment  and receive a full refund.
2. This cancellation right does not apply if:
2.1. you have already had a sample taken
2.2. you have failed to attend a confirmed appointment for phlebotomy arranged in connection with your test;
3. Your legal right to cancel a Contract starts from the date you receive the Booking Confirmation (the date on which we e-mail you to confirm our acceptance of your order). 
4. To cancel a Contract, please send us an email stating that you wish to cancel and the reason for the cancellation. Please email your cancellation request to fieldmedicalltd@gmail.com Alternatively, you may call our customer service team to arrange the cancellation. Your reason for cancellation will not affect your right to cancel the order.
5. If you send us your cancellation request by e-mail, then your cancellation is effective from the date you send us the e-mail. For example, you will have given us notice in time as long as you send your email before midnight on the last day of the cancellation period.
6. If you cancel your Contract within the cancellation period and you are entitled to a refund we will refund you the price you paid for the Product(s) within 10 Working Days. 
7. We will refund you to the payment method used by you to pay.
8. For our home visits, the following cancellation charges apply:
8.1. If you cancel or rearrange with more than 48 hours notice there is no charge.
8.2. If you cancel or rearrange with less than 48 hours notice there will be a £30 charge.
8.3. If you cancel or rearrange on the day of your appointment or do not attend your appointment there will be a £55 charge.

10. PROMOTIONS AND DISCOUNTS

1. We reserve the right to change our promotional offers and discount vouchers at any point.

11. OUR LIABILITY

1. The Products you purchase from us are for private use only and you agree not to use the Products for any commercial purpose. We are not liable to you for any loss of profit, loss of business or revenue, business interruption or loss of business opportunity.
2.  Our total liability to you resulting from a Contract is limited to the total value of that Contract - meaning the price you paid for the Products and any additional services. In particular, we are not liable for any costs, loss, delay, inconvenience or damage you suffer as a result of:
2.1. test results not being made available to you within the turnaround time stated for any Product;
2.2. your failure to follow instructions provided to you in relation to sample collection or pre-sample preparation requirements, such as fasting;
2.3. your failure to act upon our advice if we recommend that you seek medical advice or attention having taken a test;
2.4. your failure to show out-of-range test results to your GP or doctor if you opt to receive express results without them being reviewed by our medical staff;
2.5. your failure to attend a pre-booked phlebotomy appointment 
2.6. loss or damage that is not foreseeable;
2.7. Events Outside Our Control as described in clause 12.
3. If we fail to comply with the Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
4. we do not in any way exclude or limit our liability for:
4.1. death or personal injury caused by our negligence;
4.2. fraud or fraudulent misrepresentation;
4.3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) as amended by the Consumer Rights Act 2015;
4.4. any breach of the terms implied by section 9 to 12 of the Consumer Rights Act 2015 (description, satisfactory quality, fitness for purpose and samples); and
4.5. defective products under the Consumer Protection Act 1987.

12. EVENTS OUTSIDE OUR CONTROL

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act or event beyond our reasonable control (an "Event Outside Our Control").
2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
2.1. we will contact you as soon as reasonably possible to notify you, and
2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our home visit to you, we will arrange a new appointment with you once the Event Outside Our Control is over.
3. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, we will refund in full the total price you have paid for the Contract.

13. OUR RIGHT TO VARY THESE TERMS

1. We may amend the Terms from time to time.
2. Every time you order Products from us, the Terms in force at the time of placing your order will apply to the Contract between you and us.
3. If we have to revise the Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and what orders will be affected. We will let you know how to cancel the Contract if you are not happy with the changes
4. If you opt to cancel the Contract we will arrange a full refund of the price you have paid once you have notified us.

13. OTHER IMPORTANT TERMS

1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under the Terms.
2. This Contract is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
3. Each of the paragraphs of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
4. If we fail to insist that you perform any of your obligations under the Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
5. Please note that the Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.